Everything you Need to Know About our Engineering & Care
Frequently Asked Questions
Got a question about keeping your commercial coffee setup in peak condition? We’ve compiled answers to the most common queries regarding our repair, servicing, and emergency call-out support across London and the Home Counties.
How do I book a coffee machine repair?
Booking an engineer is quick and simple. You can log a request online via our website contact form, drop us an email, or call our direct emergency dispatch line. We’ll gather a few quick details about your machine make, location, and issue, then assign a certified engineer to your site.
Can you provide a detailed breakdown of labor rates, call-out fees, and parts costs before starting work?
Transparency is central to how we work. Before any work begins on-site or in our workshop, our engineers provide a clear, itemised quote detailing the initial diagnostic fee, hourly labour rates, and required components. You’ll always know exactly what you’re paying for before we turn a single spanner.
What payment methods do you accept?
We accept all major credit and debit cards, direct bank transfers (BACS), and offer flexible monthly invoicing for venues on our structured preventative maintenance contracts.
If the repair requires taking the machine to a workshop, can you hire me a replacement?
We keep a dedicated fleet of commercial loan machines—including multi-group traditional espresso rigs and high-output grinders. If your primary setup requires an off-site workshop overhaul, we can deliver, install, and calibrate a temporary replacement on the spot so your business never misses a morning rush.
Are you replacing parts with OEM (Original Equipment Manufacturer) parts or aftermarket alternatives?
We use 100% genuine OEM spare parts sourced directly from manufacturers like La Marzocco, Slayer, Victoria Arduino, Marco, La Spaziale, Sage and Conti. Using original components protects your manufacturer warranty, ensures precise fitment, and extends the operational lifespan of your machinery.
How quickly can an engineer attend my site in an emergency?
For contracted partners, we guarantee rapid on-site emergency call-out SLAs (Service Level Agreements) within 2 to 4 hours. Non-contracted venues receive priority dispatch, with engineers typically on-site the very same day.
Engineering & Parts
From precision factory tuning to 100% genuine OEM components, explore how our certified engineers keep your extraction precise, preserve manufacturer warranties, and provide instant loan machinery during major workshop overhauls.
Coverage & Compliance
Operating across London, Hertfordshire, and Surrey, we deliver rapid emergency call-outs and statutory PSSR boiler safety inspections. See how we keep your coffee business fully compliant, safe, and open for trade.
What areas do you cover?
We provide full technical coverage across London, Hertfordshire, and Surrey. Whether you run a bustling city-centre espresso bar in Soho, a flagship roastery in Surrey, or a multi-site operation in Hertfordshire, our mobile engineering vans are within easy reach.
What is a PSSR boiler inspection, and do I need one?
Under UK law (Pressure Systems Safety Regulations 2000), any commercial venue operating a coffee machine with a pressure vessel over 250 bar-litres must undergo an annual statutory safety inspection. We perform full PSSR testing and issue official compliance certification to keep your venue fully insured and legal.
How often should my commercial espresso machine be serviced?
We recommend an annual comprehensive preventative service for standard setups, and bi-annual checks for high-volume specialty venues pulling heavy daily yields. Regular servicing replaces wear-and-tear gaskets, checks water quality, and halts internal scale accumulation before it causes a sudden breakdown.
Which commercial coffee brands do you specialize in?
As one of London’s top 3 engineering specialists holding official manufacturer accreditations and factory training for elite specialty brands—including Slayer, La Marzocco, and Victoria Arduino—we deliver factory-standard precision on every job.
Beyond high-end espresso setups, our team regularly services, descales, and repairs a comprehensive range of industry-standard commercial machinery, including Fracino, Marco, Bravilor Bonamat, Sage, Mahlkönig, La Spaziale and Conti. Whether it’s a high-yield espresso rig, a hot water boiler, or a precision grinder, we have the technical expertise to keep your setup running
Do you service commercial grinders and bulk filter brewers?
We maintain your entire coffee ecosystem. Our team carries out precision burr replacements and recalibrations for commercial grinders (Mahlkönig, Mazzer, Eureka), alongside full element and flow-rate servicing for bulk batch brewers and water towers (Marco, Bravilor).
Can you fix issues caused by hard water and limescale buildup?
Limescale is the leading cause of boiler heating failures and pressure drops across London and the South East. We offer on-site workshop descaling, boiler flushing, and custom water filtration installations to safeguard your machine against scale damage.
Do you offer training for our barista team?
We provide hands-on, on-site barista maintenance training covering daily group-head cleaning, steam wand hygiene, backflushing protocols, and basic fault diagnosis, helping your team prevent operator-led downtime.
What happens if my machine breaks down outside normal working hours?
We operate a dedicated out-of-hours emergency support desk for our contract clients, ensuring expert technical advice and rapid weekend or early-morning engineering cover when you need it most.
Equipment & Capability
Whether recalibrating Mahlkönig grinders, descaling Marco boilers, or overhauling La Marzocco espresso rigs, discover our comprehensive technical coverage for all major commercial coffee machinery across your entire barista setup.